At UK Express Logistics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our courier and logistics services.
1. Information We Collect
We may collect the following types of information:
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Personal information: Name, email address, phone number, and postal address when you contact us or book a delivery.
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Shipment details: Sender and recipient information, package descriptions, and delivery preferences.
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Website usage data: IP address, browser type, and pages visited through cookies and analytics tools.
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Payment information: When applicable, for service transactions, processed securely by third-party payment providers.
2. How We Use Your Information
We use your information to:
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Process and deliver shipments.
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Communicate with you about your orders, inquiries, or support requests.
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Improve our services and website functionality.
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Comply with legal and regulatory obligations.
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Send updates, offers, or service-related notifications (only with your consent).
3. Sharing Your Information
We only share your information when necessary to provide our services, including with:
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Delivery partners, customs agencies, and logistics providers.
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Payment processors to complete transactions.
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Government authorities if required by law.
We never sell or rent your personal information to third parties.
4. Data Security
We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. Our systems use encryption, secure servers, and limited staff access to ensure your information remains safe.
5. Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you.
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Request corrections or deletions of your information.
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Withdraw consent for marketing communications at any time.
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
6. Cookies
Our website uses cookies to enhance user experience and analyze site performance. You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.
7. Retention of Data
We retain your personal data only for as long as necessary to provide our services or comply with legal requirements.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
📍 UK Express Logistics
24 Floral Street, Covent Garden, London WC2E 9TB
📧 info@ukexplogistics.com